real Microsoft Help chat session

[Daria]

Hi, All!
The chat session below is not related to web development, but it happened to me personally, and the problems was resolved since then, but I thought it would give you guys a chuckle :)

NO COMMENTS

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Welcome to Microsoft Customer Service Chat
The session has been accepted.

{Amar} Welcome to Microsoft Customer Service Chat. My name is Amar. May I call you D?
{DD} Hi, Amar, yes, please do.
{DD} I have a question about Outlook
{Amar} Please continue.
{Amar} I have not received a response from you in some time.
{DD} Is it possible for more then 1 person to use the same box, besides of sharing an account? For example, if I have doe@mydomain.com and I would like 2 employees, John Doe and Jane Doe, to use that account on their individual computers with their individual Outlooks in the way that they will share the SAME inbox and all that comes with it (sent items, etc)?
{Amar} What is your Outlook version (like Outlook 2003)?
{DD} yes
{Amar} Please note Outlook inbox folder cannot be shared between user accounts.
{DD} I don't need to share it between user accounts. I need to share it for the SAME account between 2 computers.
{Amar} Was Outlook 2003 preinstalled on your computer?
{DD} as a part of XP installation and everything else that came with Office products.
{Amar} What is the make of your computer (like Dell)?
{DD} HP
{Amar} Is your computer connected in a network?
{DD} Yes, it's on the network
{Amar} Thank you for the information.
{Amar} As a Customer Service Representative, I can assist you with the support options available with your Microsoft product. I recommend you contact your computer manufacturer for any warranty or no-charge phone support.
{Amar} To contact HP support, please call (800) 474-6836.
{Amar} Thank you for contacting Microsoft Customer Service Chat. Please feel free to contact us again. We are available 7 days a week, 5am to 6pm Pacific Time.
The Customer Service Agent has ended this chat session. Please click the End Chat button to exit Chat.
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[EricG1793]

I don't get what's funny....

[Daria]

Well, in a sense, you are right.

Microsoft helpdesk staff member not having an answer for a Mircosoft product issue, giving me the wrong answer about sharing the same inbox between two accounts (you can), not knowing that if you can or cannot share same pst file for the multiple users on the same account, and then redirecting me to the HARDWARE vendor is not funny. Its SAD :( And him kicking me out of the session so I wouldn't ask him any more "difficult" questions is also not funny, it's PATHETIC :o

[EricG1793]

Oh. Yes, I certainly did see that he was horrible in terms of service, but that's not really funny in my opinion.... I'm sorry that you had to experience that.