garysgal
06-05-2006, 09:27 AM
Does anyone have any suggestions/experience with this?
I purchased a Maxtor (don't cringe) external HD less than three months ago. Allllll of my business data has been transferred to it, and over the weekend it died. The power's on, but my puter refuses to recognize it. Yes, I've rebooted, searched for drivers, etc. etc. and nothing is working.
After lots of research, I've discovered this is a VERY common problem with Maxtor HD's, and now I sorely regret purchasing it. After communicating with their customer service, I was told I am OUT OF LUCK. "Hardware fails". Hm. Still in the warranty period, less than three months old. It simply shouldn't have failed.
They referred me to a data recovery company which was VERY expensive - now I wonder if they're not an affiliate of Maxtor and this is a scam - with all the forums I've read about this exact same problem, I'm wondering why Maxtor is still in business!
Anyways, any help is appreciated. If you have suggestions on good offsite storage solutions (backup), I'd appreciate that as well.
Thanks for listening to me ramble!
I purchased a Maxtor (don't cringe) external HD less than three months ago. Allllll of my business data has been transferred to it, and over the weekend it died. The power's on, but my puter refuses to recognize it. Yes, I've rebooted, searched for drivers, etc. etc. and nothing is working.
After lots of research, I've discovered this is a VERY common problem with Maxtor HD's, and now I sorely regret purchasing it. After communicating with their customer service, I was told I am OUT OF LUCK. "Hardware fails". Hm. Still in the warranty period, less than three months old. It simply shouldn't have failed.
They referred me to a data recovery company which was VERY expensive - now I wonder if they're not an affiliate of Maxtor and this is a scam - with all the forums I've read about this exact same problem, I'm wondering why Maxtor is still in business!
Anyways, any help is appreciated. If you have suggestions on good offsite storage solutions (backup), I'd appreciate that as well.
Thanks for listening to me ramble!