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davidlb
08-25-2006, 06:58 AM
Greetings all members!

I'm new to this forum, and would like to ask a question related to collecting payments from non-paying customers. We're a web development company with our development center located in India and sales office in Europe.

How are those of you who are running web development firms dealing with non-paying clients?

The case is that we got a US-based client who owes us well above $10,000. We've provided him with deliverables. Now he is not replying to phone calls or emails. The reason for the large sum is that we extended his credit several times. He's incorporated in Las Vegas. What's the smartest way to collect these funds?

Kind regards,
David
Compguy Pete
08-27-2006, 01:47 PM
OH I am sorry to hear that!

It's a sad sad part of doing work... The best route to follow would be to find a collection agentcy that specailizes in web design collections. I have to admit I don't know if any even exsist.

The important thing it to take a highground and not get engaged with a smear campaign
davidlb
08-27-2006, 02:03 PM
Thanks for your reply Pete.

I guess a collections agency from the Las Vegas area would be best suited to collect the payment. Or would any US-based do? I'd appreciate the communities thoughts on this. Perhaps anyone knows of a good collections agency in the area?

Many thanks
Compguy Pete
08-27-2006, 02:08 PM
Well that's a whole other issue... is where to get your agency at.

There are a dozen or so reasons why people incorperate in Navada. Is the LV area the place of there physical address or is it just a PO Box?

Do you have any other problem clients? there may be a good agency that's able to handle collections in mulitple states, so you could use the same agency for future use as well.
davidlb
08-28-2006, 08:48 AM
LV is their physical place of business.

Getting a non-regional agency specialized in web development collections might be a good idea as non-LV customers might have to be dealt with in the future.

Thanks for your ideas.
KDLA
08-28-2006, 09:39 AM
You might call their local branch of the Better Business Bureau to get advice on steps you can take and/or collection agency recommendations.

KDLA
Compguy Pete
08-28-2006, 09:54 AM
I'm not sure that India has the BBB but you could call the national office for the USA to get the same tips!
KDLA
08-28-2006, 09:57 AM
I'm not sure that India has the BBB but you could call the national office for the USA to get the same tips!

HA HA -- Yeah, I caught that, right after I posted. I changed "your" to "their," as in Las Vegas. Gotta love Monday mornings! :p