Help with forms

[gbgraphix]

When people request info and use certain symbols through our online form, the email we recieve returns a bunch of #'s, letters, etc. For ex., if the word they use contains the and symbol (&), our email shows & in place of the &.

Is there anyway this could be fixed so that it shows what they actually typed in?

Thanks, I appreciate your help!

[KDLA]

Those characters are the HTML coding equivalents, meaning & is an ampersand. If you change your form's results to appear as an HTML message, rather than plain text, they will appear correctly.
How you do that will be dependent upon the type of form you are using.
KDLA