FTP not working and freezing my internet connection?

[Miss Kaiba]

Please help!
I recently tried to update a website and tried to connect via dreamweaver as normal and it wont connect? At first I thought dreamweaver was the problem but it cant be. As soon as I try connecting it freezes my internet connection.
Have checked settings in norton, but dont really know where I am looking. I havent changed any settings at all. Ive made sure it allows dreamweaver.
Seems to be that I cant access any FTP at all without it crashing my connection.

Any ideas?


thanks in advance

[TheBearMay]

Could be that the ftp server is down. Try going out the the command prompt and typing:

ftp www.yourURL.com

and see if you get a response from the server.

[Miss Kaiba]

Tried that but it still freezes my connection :confused:
Contacted my host and they said their server is fine

Thanks for your reply :)

[factor]

I had a similar problem not too long ago, the problem was at my isp, I wasn't able to connect to any ftp server. Alternatively you can try to enable passive mode, maybe it helps.

[russell]

can u ping ftp server? tried ftp yourDomain.com (without www) ?

can u ftp to any public ftp servers?

if answer to last question is yes, try to trace route to your ftp server. maybe their server is fine, but some edge router, or your isp is having issues.

oh yeah, obvious question but...can you http to your site with your web browser? what is the url?

[Miss Kaiba]

Thanks again for the replies
Factor - yes it seems to be all ftp servers im having trouble with. I have the passive ftp box checked in dreamweaver :confused:

russell - yes the site is working fine, would someone like to try it their end? the url is www.icidesign.co.uk
thanks

If its a problem with my isp, do I have to change it? It was ok a few weeks ago :rolleyes:

[russell]

i can ftp to your site wihout problem. try using ws_ftp or even windows command line ftp client. dont use dreamweaver ftp

[Miss Kaiba]

Hey thanks for that
In command prompt I get "unknown error number"
Plus I cant ftp any sites on either computer, ( I have 2 pcs networked) but neither can connect
Its driving me mad :(

[russell]

check firewall settings. make sure ports 20 and 21 not blocked

[russell]

also, if u are running norton internet security, set it to allow ftp, or turn it off. dont need it anyway if u have firewall.