Problems with website access?

[ilovecake]

Hi guys,

new to the forum, I have a website which is live at the mo. Everything seems to be working fine for me. Once i started advertising too people i know, some people were telling me they were having problems accessing my site. Ive seen it crash on some peoples computer, 4 or 5 times but their dosnt seem too be many similaritiesbetween them.

Just recently after going semi live (to friends family word of mouth etc) have had 2 people telling me they cant order from the site as it wont let them.

Could you more experienced guys tell me what you think the problem may be? the site is based on oscommerce here it is if you would like to take a look.

my site (http://www.theultimatecatalogue.co.uk)

[tipo3s]

Just tested it on a Mac using Firefox. Seems like it works fine. It might be a line of code (javascript or maybe even html) thats causing it to crash some browsers.

It might be a specific browser or operating system/browser combination causing it to crash. See if there's a trend.

[ilovecake]

yes tried too see if their was a trend, but dosnt seem too be one, os or browser, the browser does seem to be ony ie tho, but ie 5.6 or 7 can t narrow it down to one.

Their is no java on the site so may be down to html. Have o dig a bit eeper, thanks for you help.

Any one else can check on their browser / os would be great.

[toicontien]

... Their is no java on the site ...
He means JavaScript. Java and JavaScript are two different things.

Secondly, try removing these two lines of code:
<meta http-equiv="Page-Enter" content="blendTrans(Duration=0.2)">
<meta http-equiv="Page-Exit" content="blendTrans(Duration=0.2)">
This might be causing IE-Win to crash. On top of the fact these types of effects are cheesy and annoy people more than amaze them. :)

[ilovecake]

ok will do, as you can tell im a noob to this kind of stuff but am learning slowly

[ilovecake]

i think youve found the problem as ive watched it and is when the images start to fade in etc, it crashes, where do i find the piece of code

<meta http-equiv="Page-Enter" content="blendTrans(Duration=0.2)">
<meta http-equiv="Page-Exit" content="blendTrans(Duration=0.2)">

[Kevey]

From my view it looks like lines 13/14...very close to the top of your document after your stylesheet declaration.

[ilovecake]

excuse me for being dumb, where abouts is that?

[Kevey]

Open your page in a browser like IE or firefox, right click in the page, select view source (IE) or view page source (FF) from the menu and you'll see the code that makes up your page. :)

[ilovecake]

ah yes how do i ammend it in my cpanel? what file will it be under? im sure this step an we will be their, loool.

[ilovecake]

trying too find where that snippet of code is and how too ammend it...ay ideas anyone?

[toicontien]

Not a clue. If you are using cpanel, then your site has a content management system of some sort? You'll have to dig into the code. Do you have FTP access to your Web site? I don't think this is something you can fix from cpanel.

[ilovecake]

yes i have ftp access, the website is oscommerce based if that helps?

[toicontien]

I've never used it before, but I'm sure you can FTP into your site, and somewhere you'll find templates. It's in these templates that you'll find some of the basic markup for your pages.

[ilovecake]

Ah super thanks for your help guys!

took me a while but found it, hopefully will sort my problems out!

cheers a million.

[ilovecake]

Seems as tho the problems are still their, is a real pain because i have some paid advertising and isnt worth doing if the site isnt accessible by everyone...

Is their a way of checking it or paying someone too check it?

Really is important that everyone can use the website as you can understand....

AHHHHHHHHHHHHHH...lol

[synthetics]

Hey mate,
I was on your homepage just looking at it, didn't navigate anywhere, but it crashed IE for me.

I am running XP SP2 Professional and IE 6

I don't have an answer as to why for you so far, but hopefully the info will help.