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webmiss
07-14-2008, 09:08 AM
Is it protocol, when a new webmaster takes over an account, to place the site on their own hosting account or new hosting account rather than using the client's current host if the client is satisfied with their current host?

Thanks!

webmiss
LeeU
07-14-2008, 03:38 PM
If the client is satisfied, why move it?
eCat
07-14-2008, 04:04 PM
I only move it if they specifically request it.
webmiss
07-14-2008, 04:27 PM
That's what I thought. I have been hired to re-design a web site that was previously created by one of the client's family members. He is refusing to provide FTP access or access to the hosting control panel so that I can install a database. This is his response when the client asked him for the FTP login info. "I don’t allow other companies access to my hosting account. It’s protocol, when a new webmaster takes over an account they are to place the site on their own hosting account in order to fully support the customer." This is not the first time I have come across this kind of attitude and I feel if the client is satisfied with their host, why change, unless I can offer them something that is better feature-wise and price-wise. I just needed to get some feedback from all of you in case I was missing something concerning web developer netequitte or whatever. Thanks for your responses.

webmiss
eCat
07-15-2008, 05:32 PM
If he won't give you FTP access, then you aren't left with too many other choices! How silly of him... what a great way to lose business. :D
JPnyc
07-15-2008, 07:47 PM
That's a new one on me. I develop the site on my server space, but once final approval is given, and payment is received, I either transfer the files over to them for them to upload themselves, or I do it, on their hosting space.
Mr. E. Cryptic
07-17-2008, 05:11 PM
The current 'host' has probably just got the site in a sub-directory of their own site's hosting acc or somthing similar and doesn't know how to / want to create sub- or independent accounts for access.

If you need to convince the client to move to your own hosting accounts, simply tell them that you cannot impliment x,y,z unless the make the move.