bulgarian388
12-02-2008, 01:23 PM
Hi guys,
So, in our company we deal with a lot of customers, via phone or email. When we speak to them on the phone, we record in the notes that the customer called in, but if they contact us via email we don't really do much. As such it can create a gap of what seems to be lack of communication based on notes. So, my idea was, when we receive an email from a customer and we resolve it, I want to then forward the email to a special email account which will read a supplied argument (Customer Id) and then run through some script that saves a copy of the email to the database from which point we can just access it via the control panel we use online.
I've been told that Exchange can be scripted to do that. Is it true? How hard is it? Any kind of information would be appreciated. I don't know anything about Exchange except that it's an email server, so, yeah...
Thanks in advance!
So, in our company we deal with a lot of customers, via phone or email. When we speak to them on the phone, we record in the notes that the customer called in, but if they contact us via email we don't really do much. As such it can create a gap of what seems to be lack of communication based on notes. So, my idea was, when we receive an email from a customer and we resolve it, I want to then forward the email to a special email account which will read a supplied argument (Customer Id) and then run through some script that saves a copy of the email to the database from which point we can just access it via the control panel we use online.
I've been told that Exchange can be scripted to do that. Is it true? How hard is it? Any kind of information would be appreciated. I don't know anything about Exchange except that it's an email server, so, yeah...
Thanks in advance!