Greyfish
03-14-2009, 02:00 AM
Here is a series of e-mail between me and billing support for WebHostingPad.com. Let me know what you think.
First E-mail: From Me to WebHostingPad
Hello,
My webhosting was renewed today (03/13/2009), I had planned on cancelling my webhosting, as I do not have use of it anymore, but I was unaware of the time for renewal. I assumed that when the time came to renew my account that I would be notified, but I wasn’t notified that it was time to renew, instead I received notification of an invoice. I had originally paid for 1 year of web hosting, and that is all I wanted. If I had wanted 2 years of hosting I would have signed up for the 2 year plan, it makes sense. What can we do about this? I’m very concerned with this lack of communication between your company and me, the customer. Please let me know. Thankyou.
Second E-mail: From WebHostingPad to Me
Hello,
If you refer back to our terms, we tell you that you are put on auto renewal
and you were going to get renewed.
It was our policy that you agree that you read our terms and you understood it.
To cancel, please go to: https://secure.webhostingpad.com/cancellation.htm
Thank You,
Greg White
Third E-mail: From Me to WebHostingPad
You read those terms just as much as I do, that still does not give your company a right to not notify me before hand and give me a chance to cancel, that is the LEAST you guys can do, you have to agree with me on that. Remember YOU are working for me, I'm the one paying, you should do whatever it takes to make me happy with your service. How else does anyone cancel the auto renew? How much of my 71.40 will I receive back?
Fourth E-mail: From WebHostingPad to Me
Give me a break ??
I work for you ??
Why don't we just not even have terms and just say you can do whatever you like because I work for you.
Well since you are canceling, I guess I don't work for you.
Read the terms to figure out how to cancel
Thank You,
Greg White
First E-mail: From Me to WebHostingPad
Hello,
My webhosting was renewed today (03/13/2009), I had planned on cancelling my webhosting, as I do not have use of it anymore, but I was unaware of the time for renewal. I assumed that when the time came to renew my account that I would be notified, but I wasn’t notified that it was time to renew, instead I received notification of an invoice. I had originally paid for 1 year of web hosting, and that is all I wanted. If I had wanted 2 years of hosting I would have signed up for the 2 year plan, it makes sense. What can we do about this? I’m very concerned with this lack of communication between your company and me, the customer. Please let me know. Thankyou.
Second E-mail: From WebHostingPad to Me
Hello,
If you refer back to our terms, we tell you that you are put on auto renewal
and you were going to get renewed.
It was our policy that you agree that you read our terms and you understood it.
To cancel, please go to: https://secure.webhostingpad.com/cancellation.htm
Thank You,
Greg White
Third E-mail: From Me to WebHostingPad
You read those terms just as much as I do, that still does not give your company a right to not notify me before hand and give me a chance to cancel, that is the LEAST you guys can do, you have to agree with me on that. Remember YOU are working for me, I'm the one paying, you should do whatever it takes to make me happy with your service. How else does anyone cancel the auto renew? How much of my 71.40 will I receive back?
Fourth E-mail: From WebHostingPad to Me
Give me a break ??
I work for you ??
Why don't we just not even have terms and just say you can do whatever you like because I work for you.
Well since you are canceling, I guess I don't work for you.
Read the terms to figure out how to cancel
Thank You,
Greg White