Ticketing system

[Laker64]

The phrase in the subject may not be the correct one. However, this is what I need help with.

At a website I work on, a form is filled out and submitted to an e-mail address. To about 98% of those e-mails I reply with the same message. It gets a bit wearisome just copying and pasting the message. It would be much easier if I could just hit a button that automatically deleted the e-mail and sent them a reply with the included text. I really need help solving this one.

I think it would be perfectly viable to have some kind of software on the computer that downloaded the e-mail so that I could do this.

It would also be fine if I did this with a script of some kind online.

If anybody has any ideas or clue about how to solve my problem, PLEASE respond. Thank you very much in advance.

-Tres London

[Klyve1]

You could have your message saved in 'drafts' and enter the relevant details for each new send or have an autoresponder.

This could either be an autoresponder program or you could have Outlook setup to reply to emails coming to a certain address.

[Laker64]

The problem is I need to look at all of these e-mails and check to see whether I need to send that message. Some of them require a different message.

[Klyve1]

Looks like the 'drafts' option is the one then.

[Laker64]

Could you be a bit more specific?

[Klyve1]

Write your messages and then save them rather than try to send. These will then save in the Drafts directory of your email client. When you have a message to reply to, open the relevant message, enter anything extra that's needed, put in the address and send it.

[Laker64]

That still requires a manual copy and paste of all the e-mails. Maybe I could just move all the messages that didn't require this standard reply out, and then use some kind of rule to send all those addresses an e-mail. Do you know how I could do this?

[Klyve1]

Are you looking for something to group a whole load of addresses and send them one message? There must be some software out there that'll do this. Try CNET.

[Laker64]

Though I would rather not do it that way, that is certainly a possibility (I will search Cnet for that).

Here is the perfect application:

1) It downloads the e-mails sent to an address
2) I simply hit a button, or do some kind of action, that causes the software to automatically reply to the e-mail with my default message and then proceeds to delete the e-mail (or at least open the next e-mail).

[Klyve1]

Well autoreply in Outlook would do most of this but I thought you had to check them and see what reply is to be sent??

[Laker64]

Yes, I need to open the e-mail, then decide what e-mail is to be sent. Are you saying that Outlook has some kind of autoreply feature that could do this? I knew I could set it up to auto reply to everybody that e-mails me, but I had no idea I could seletively tell it to auto-reply. How can I do this?

[telconstar99]

E-mail Templates is great for this!
http://www.emailtemplates.com

Wow, if you use Outlook or Exchange, then look at this! It can do tons of things!