philaweb
02-21-2005, 05:01 AM
I'm baffled! :confused:
A webhosting service I've used since 2002 upgraded to a new platform thursday. Well, apart from some minor errors that I fixed within a couple of hours, I'm left with a funny feeling that the guys running the webhosting service are not the same guys I contracted 3 years ago.
All of a sudden, the support doesn't answer within a couple of hours. Now, it takes days for them to finally answer, and when they do it's in poor English and makes no technical sence to me.
Oh, I had a look in my website stats and saw that the new platform was checked via their admin interface in India?
The support guy I called was working remote out of Canada and had the firm belief that he was working for a company in Burlington, MA. Well, perhaps he really does (since the official HQ is there), but the tech savvy guys surely have some exotic surnames.
Well, that wouldn't really baffle me that much if they had just told me in advance. What really baffles me is the fact, that a surposedly professional webhosting service does not support permalinks on their new server platform.
My website is optimized for folder only URI's - and guess what? Their server platform automatically adds the file name to the permalink!
For crying out loud - how amateur is that?
It's the only webhosting service I know of that does such a thing.
Oh... I'm in the process of switching to another host.
A webhosting service I've used since 2002 upgraded to a new platform thursday. Well, apart from some minor errors that I fixed within a couple of hours, I'm left with a funny feeling that the guys running the webhosting service are not the same guys I contracted 3 years ago.
All of a sudden, the support doesn't answer within a couple of hours. Now, it takes days for them to finally answer, and when they do it's in poor English and makes no technical sence to me.
Oh, I had a look in my website stats and saw that the new platform was checked via their admin interface in India?
The support guy I called was working remote out of Canada and had the firm belief that he was working for a company in Burlington, MA. Well, perhaps he really does (since the official HQ is there), but the tech savvy guys surely have some exotic surnames.
Well, that wouldn't really baffle me that much if they had just told me in advance. What really baffles me is the fact, that a surposedly professional webhosting service does not support permalinks on their new server platform.
My website is optimized for folder only URI's - and guess what? Their server platform automatically adds the file name to the permalink!
For crying out loud - how amateur is that?
It's the only webhosting service I know of that does such a thing.
Oh... I'm in the process of switching to another host.