to still make sure that we receive the traffic since our site doesn't seem to come up in most searches. I've done a very limited amount of SEO for them, which has helped, but I still want to make sure their main domain starts coming up again - right away if possible.
FYI, axtell.com should be coming up #1 for keyword "axtell" and #1 for keyword "axtell puppets". They get an avg. 10,000 - 12,000 hits per month, which is probably significantly more than any of the other search results.
have you done some black hat tactics to that site? I don't think Google would easily ban a site just like that if you haven't committed anything. Stay away from link farms as well and try to do more linkbuilding to your site. I think its just a google dance and not really a total ban.