Does anyone know how I can fix this??? I have tried everything I know.
I am sure I have everything enabled in the control panel.

Message: Object required
Line: 77
Char: 4
Code: 0

This is the error I get when I try to install/resolve:

line: 1
Char: 1
error: document is undefined
code: 800a1391
source: microsoft jscript runtime error

This is other info I have:

c:\users\gwyne\appdata\local\microsoft\windows\temporary internet files\content.ie5\h4benvxg\scanner[1].js