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Thread: Plesk and website down after magento extension install

  1. #1
    Join Date
    Oct 2011
    Posts
    11

    Plesk and website down after magento extension install

    Hi,

    I'm working with Magento and I tried to install the Campaign Monitor extension, but that didn’t work.
    Got the error:

    Checking dependencies of packages
    Starting to download Fontis_CampaignMonitor-1.0.2.tgz ...
    ...done: 9,422 bytes
    Installing package community/Fontis_CampaignMonitor 1.0.2

    CONNECT ERROR: Can’t write to file: /var/www/vhosts/johansillekens.nl/httpdocs/downloader/.cache/community/Fontis_CampaignMonitor-1.0.2/app/design/adminhtml/default/default/template/fontis/campaignmonitor/system/config/form/field/array_dropdown.phtml
    Now, the webshop and plesk is not working anymore! Got this message when i go to plesk:
    something to do with the mysql server?

    ERROR: PleskFatalException
    Unable to connect to database: mysql_connect() [<a href=’function.mysql-connect’>function.mysql-connect</a>]: Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2)

    0: common_func.php3:93
    psaerror(string ‘Unable to connect to database: mysql_connect() [<a href=’function.mysql-connect’>function.mysql-connect</a>]: Can’t connect to local MySQL server through socket ‘/var/run/mysqld/mysqld.sock’ (2)’)
    1: auth.php3:127
    Hope somebody can help me!

  2. #2
    Join Date
    Oct 2011
    Posts
    11
    My hosting says that i have to check my ports.
    Is this really the problem?

    What do i have to do?

    9 open ports:

    21 ftp Success 140 ms
    22 ssh Success 140 ms
    25 smtp Success 140 ms
    53 dns Success 140 ms
    80 http Success 140 ms
    110 pop3 Success 140 ms
    143 imap Success 140 ms
    443 https Success 156 ms
    3306 my sql Success 156 ms

    These ports were closed:

    23 telnet No connection could be made because the target machine actively refused it 81.169.173.252:23 0 ms
    139 netbios No connection could be made because the target machine actively refused it 81.169.173.252:139 0 ms
    389 ldap No connection could be made because the target machine actively refused it 81.169.173.252:389 0 ms
    587 msa-outlook No connection could be made because the target machine actively refused it 81.169.173.252:587 0 ms
    1352 lotus notes No connection could be made because the target machine actively refused it 81.169.173.252:1352 0 ms
    1433 sql server No connection could be made because the target machine actively refused it 81.169.173.252:1433 0 ms
    3389 remote desktop No connection could be made because the target machine actively refused it 81.169.173.252:3389 0 ms
    8080 webcache No connection could be made because the target machine actively refused it 81.169.173.252:8080

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