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Thread: Weird thing - need help :\

  1. #1
    Join Date
    Jan 2015
    Posts
    3

    Question Weird thing - need help :\

    Hello my friends,
    Not sure what forum this issue related to so I post it here -
    I`m using Bigcommerce Platform.

    From some reason something weird is happening when I`m opening a product page on chrome.
    The tiny images are being pushed down... When you choose a color and than hover over the tiny images they suddenly pushed down.
    I attached a screen video record.
    BTW on the IE and Firefox it is working just fine.
    I tried to play with the CSS values and nothing helped.
    Please help ,
    (link to a product page: http://www.fashion2love.net/u-turn1118 )

    Link to the video screen share:
    https://support-fashion2love.tinytak...UxMDJfMjk4MTIx

    Thank you very much,
    Roy.

  2. #2
    Join Date
    Mar 2012
    Posts
    2,115
    Hi and welcome.

    I haven't got to the bottom of it, but I have identified that it occurs when a color is selected that is out of stock (at least, I'm assuming that is what the diagonal line signifies). So look at the code generating the line through the color block...

  3. #3
    Join Date
    Mar 2012
    Posts
    2,115
    It is the "Out of stock" message that is pushing the display down. So you either need to stop it throwing a line break, or for a line break to be thrown when the message is not displayed. Note: If you search the source code for "Out of stock" you will find that it occurs only twice, and in the same JS function on line 1744 (at least that is the line number when the source is displayed with Ctrl U).

    That's about all the help I can give because I'm no expert on JavaScript.
    Last edited by jedaisoul; 01-12-2015 at 12:23 PM.

  4. #4
    Join Date
    Jan 2015
    Posts
    3
    Hello and thank for the welcoming and for your intentions to help
    Please take a look at the video share on the link above and you will noticed that once I`m hovering the tiny images (underneath) the main thumbnail image, the tiny images group is being pushed down and it happens always in two conditions:
    1. After choosing a color (which activate the Java script code that changing the images to the color you choose)
    2. Only on Chrome browser.

    Regarding the "out of stock" - this is not the reason - it happens with item that have stock as well.
    Hoping someone could help me - bigcommerce support right now can't come with a solution.
    Thank you very much,
    Roy.

  5. #5
    Join Date
    Mar 2012
    Posts
    2,115
    I see the effect you are talking about. I suspect, from the size of the movement, that it is the main image that is pushing the tiny image group down. But how or why is another matter.

  6. #6
    Join Date
    Jan 2015
    Posts
    3
    Thank you ,
    The issue was solved!
    Thanks again,
    Roy.

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