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Thread: CBR Knowledge base suggestions

  1. #1
    Join Date
    Jun 2005
    Posts
    178

    CBR Knowledge base suggestions

    Hey,

    I am trying to create a CBR Knowledge base and am looking for suggestions/informtion/tutorials on this. I am trying to make it webbased for a customer support system.

    I currently have the idea of a feature selection type of CBR (Purerly research and prototypes at moment) Do you have any suggestions on other methods?

    Currently have a database style as follows

    Answer
    o Answer_ID (Primary Key)
    o Question_ID (Foreign Key)
    o Answer_Text

    Question
    o Question_ID (Primary Key)
    o Category_ID (Foreign Key)
    o Question_Text
    o Key_Word_1
    o Key_Word_2

    Category
    o Category_ID
    o Category_Name

    DO you think this is a good layout? of course Key_word_1 etc will go up to 20 or would i just place them in a single field and take them and parse them out?

    Another area i would like info and links on are texts dictionary correction and if it better to use a database of dictionary words or a text file or other method?

    any links and info on this area would be greatly recieved as im finding it hard to see anything of great use at moment.

    another thing i plan to do this in ASP.net with probably module based so sections can be added easily and appear in the menu without any real bother would i just make a modle folder and all stuff gos into sub folders in there and then the index just looks in there to see what menu items to place in the menu section.
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  2. #2
    Join Date
    Oct 2005
    Posts
    34

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