Top White Papers and Webcasts

  • Digital transformation is a growing, urgent imperative for organizations worldwide. Subsequently, network resources to support digital initiatives are coming under intense scrutiny. Increasingly, that focus concentrates on the wide area network (WAN), which provides essential connectivity and valuable network services for branch offices, remote sites, and mobile workers. This white paper from IDC examines how digital transformation and cloud computing have necessitated a significant reassessment of the WAN, …

  • Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.