Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Security tools can't inspect what they can't see. To defend against today's advanced threats, IT organizations require real-time visibility across their entire IT infrastructure—including physical, virtual, and cloud environments. In short, they need a security delivery platform.
Download this book to discover how to:
Eliminate network blind spots — with a security delivery platform that provides pervasive network visibility
Optimize security tool performance and scalability — by sending …