JavaScript Browser Issues

This site is best viewed in a modern browser with JavaScript enabled.

DotComDG

Do you know why the "AllWebMenus" JavaScript code doesn't work properly with Google Chrome on my WordPress Blog ( http://www.axtell.com/puppets/ ), whereas it works fine in a normal HTML page ( http://www.axtell.com/owl-test.html )?

WordPress/GoogleChrome Screenshot Attached

This "AllWebMenus" JavaScript code works fine in other browsers like IE, FireFox & Safari.

Thanks!

Screen shot 2010-05-05 at 3.26.50 PM.gif

98kB

NicTlt

Works fine on my Chrome 4.1 - did you fix it?

If not, what errors are showing in the developer tools console?

DotComDG

NicTlt:

Thanks for checking in. I didn't fix it...I just de-activated the WordPress theme that integrated the layout I was having trouble with.

If I re-active it, I'll update this post to ask people to check it out.

Sorry for your trouble!

Likno_Software

DotComDG;1086686 wrote:
NicTlt:

Thanks for checking in. I didn't fix it...I just de-activated the WordPress theme that integrated the layout I was having trouble with.

If I re-active it, I'll update this post to ask people to check it out.

Sorry for your trouble!

Hello,

This sounds like an issue caused by badly formed CSS rules, probably part of the Theme you said was conflicting.

Could you please tell us which WordPress Theme was causing this issue with the menu so that we can further check it?

Also, we noted that you are using a version that is more than two years old. It is possible that the incompatibility was already spotted in the past and is resolved in a newer version.

Thanks

DotComDG

Linkno,

I just re-activated the theme so you can check it out:

http://www.axtell.com/puppets/rabbit-ideas/

BTW, I didn't use the "wordpress" plugin, I just manually added the AllWebMenus script to the "whiteboard 2.0.1" theme. (to be candid, I'd rather not use the AllWebMenus WordPress plugin because I don't want to re-build the menu we've already created for
http://www.axtell.com/index-test.html
in WordPress. I'd prefer to just copy and paste.)

By the way, I really APPRECIATE your interest in helping me out.

Cheers!

Likno_Software

DotComDG;1086930 wrote:
Linkno,

I just re-activated the theme so you can check it out:

http://www.axtell.com/puppets/rabbit-ideas/

BTW, I didn't use the "wordpress" plugin, I just manually added the AllWebMenus script to the "whiteboard 2.0.1" theme. (to be candid, I'd rather not use the AllWebMenus WordPress plugin because I don't want to re-build the menu we've already created for
http://www.axtell.com/index-test.html
in WordPress. I'd prefer to just copy and paste.)

By the way, I really APPRECIATE your interest in helping me out.

Cheers!

Hi DotComDG,

The problem is that this specific Theme uses the following DOCTYPE:

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">

When Chrome was introduced there was indeed an incompatibility between our menu and this DOCTYPE which was resolved in the next release of AllWebMenus.

You should either change this DOCTYPE definition, or (even better) get the latest version of AllWebMenus to make sure that you support all the latest browsers at all times.

Note: If you want to have a "static" menu, then you do not need to use the WordPress plugin. Using it will allow you to also have dynamic menu items that point to WordPress pages/posts/categories etc.

In either case if you want to use the WordPress plugin, all you need to do is to "Compile for WordPress". You do not need to recreate your menu in any way.

In any case, if you decide to experiment I suggest keeping a backup of your menu project first.

Thank you,
Likno Software

DotComDG

Hi Linkno,

Thanks for your prompt reply.

The problem persists in Google Chrome, even though I switched the doc type to "transitional":

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

Here's the page. Maybe the first thought you had about improperly written CSS was right on... Do you have any way of looking into it from your end?

Thanks!

DotComDG

Woops. I mean here's the page:

http://www.axtell.com/puppets/skunk-ideas/

Sorry about that.

DotComDG

One further thought, in addition to the two previous replies, is that the Allwebmenus doesn't show up at all in IE6, IE7 or IE8. Maybe this is a simple oversight on my part...

Screen shot 2010-05-07 at 1.13.38 PM.gif

91kB

Likno_Software

DotComDG;1087173 wrote:
One further thought, in addition to the two previous replies, is that the Allwebmenus doesn't show up at all in IE6, IE7 or IE8. Maybe this is a simple oversight on my part...

Hello DotComDG,

We have checked and your menus in IE 6 and 7 and they display fine.
The problem seems to be in IE8 (it displays but doesn't work correctly)

Like we pointed out, you have a very old version (before IE 8 was even released). As such, this version cant support IE8, Chrome, etc. correctly with specific DOCTYPES.

We suggest that you upgrade to the latest version in order to have full compatibility.

feel free to contact us at our support email for detailed support.

Regards,
Likno Software

DotComDG

Thanks. We apparently have version 5, but the code is saying version 4. We'll look into this and i appreciate you pointing this out!

DotComDG

We looked into it and we're using Version 5 of AllWebMenus Pro. I've attached a screenshot of the code, which looks like version 4, even though it's not..? I've also attached a screenshot of our AllWebMenus Program version 5. Any thoughts?

One other thing worth mentioning is that the AllWebMenus works in Google Chrome here: (regular HTML) http://www.axtell.com/index-test.html , but not here (WordPress) http://www.axtell.com/puppets/skunk-ideas/

Thanks for your help!

allweb4.png

5kB

Screen shot 2010-05-11 at 9.11.03 PM.gif

100kB

Likno_Software

DotComDG;1088029 wrote:
We looked into it and we're using Version 5 of AllWebMenus Pro. I've attached a screenshot of the code, which looks like version 4, even though it's not..? I've also attached a screenshot of our AllWebMenus Program version 5. Any thoughts?

One other thing worth mentioning is that the AllWebMenus works in Google Chrome here: (regular HTML) http://www.axtell.com/index-test.html , but not here (WordPress) http://www.axtell.com/puppets/skunk-ideas/

Thanks for your help!

Hello DotComDG,

Please allow us to clarify that we never stated that you use v4; the version you are using is indeed v5 but it is one of the first builds of v5 that came out (728), and is almost two and a half years old.

Actually it is very likely that your update plan allows you to get a more recent build for free, as we always offer a year of free updates to our users, and this may resolve the issue.

The screenshot you sent is the Linking Code and the "[4]" part does NOT refer to the AllWebMenus version.

Moving to the actual issue, the only difference I can spot between the two pages is the that the one which does not work has a full path in the Linking Code instead of relative.

You can try changing it to src="/menu.js" to see if this corrects the problem.

For any further assistance, please open a proper support ticket via our support mail.

Regards,
Likno Software