I hope you can come me out of the situation that I have encountered recently with a web developer.
I am just about a business and needed a developer to Translate the theme of my brand into my website with theme colours etc.
I sending lots of developers emails stating what I needed and I eventually hired a developer from Ireland and explained the situation. Although I am in the UK she's suited my needs better so I decided to continue.
I stated what I needed to be done, and I signed a contract with her. Due to my disability I became very unwell and it took me a long time to get everything sorted so she could start work.
She asked me 100% of the payment to continue. I paid £120. For two hours of work in which she believed she could get the translation of my brand into the website.
After reviewing her work I was actually shocked to find that she completely transformed the homepage which I did not require. I then with my experience of web development of WordPress had to change back to how I wanted to it to be viewed.
She also did many small things like to take a logo away, add some text, edit some text etc not really what I wanted. She also only focused on the homepage. Many other things are a problem.
She also message me that she needed more files in order to complete the rest of the website from my brand designer. By the time I had these files ready she then emailed me and said that she was extremely ill and could not continue with the project.
After stating all of the issues that I had found, I asked for a partial reimbursement. As I believe it is only fair that I had to revert the homepage back to its original look. Furthermore I have now to find a different designer where continuity would be lost. Also looking through what she had done on the website she had hardly done anything.
I have emailed her and stated that I'm not happy in which she denied everything and I have now emailed her back picking out the terms and conditions in which she failed such as 100% of the payment, akin to pressurising me.
I'm writing here today to ask if there is a way to legally report her and somehow claim my money back?
Sorry if I have been a bit unclear just let me know which points to clarify