or they could be adding a new custom field for you, and just limiting the field to 20 chars or something ...
I assume on those lines, where if we were to edit the profile, errors might occur, but tell us
and when I have a task to do, where it affects users (like my site) ... I don't care of error messages ... if a user sees them oh well, but I get it done in a couple of hours if a big task ... and always before nighttime,
So tell us